About ECC

ECC-Net 10 Years Anniversary Report

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This anniversary report throws light on the achievements of the European Consumers Network during the past 10 years and turns the spotlights on all 30 ECC's.

ECC-Net Infographic: 10 Years serving Europe’s consumers

What do ECCs do? How do they deal with complaints and what are these complaints about? This infographic summarizes what ECC-Net can mean to you.

ECC-Net Report: Timeshare

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This report is the outcome of the ECC-Net Joint Project on timeshare and related products such as Holiday Clubs. European Directive 2008/122/EC has established higher protection regarding these types of contracts. ECC-Net evaluates the changes in the timeshare market.

ECC-Net Report: Timeshare – 10 tips

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ECC-Net regularly hears from unhappy consumers who feel they have been trapped by hard-sell techniques into a long-term contract for holiday accommodations that they do not really need. ECC-Net lists 10 tips to avoid timeshare traps.

ECC-Net Report: Commercial Warranties – Are they worth the money

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As a consumer you are entitled to a two-year legal guarantee for which the responsibility rests with the seller. But sometimes a trader may offer an extra commercial warranty against payment. Are these commercial warranties worth the money? ECC-Net examined these commercial warranties down to the last detail.

ECC-Net report: Chargeback in the EU/EEA. A solution to get your money back when a trader does not respect your information rights

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This report has been issued by the European Consumer Centres Network (ECC-Net) about a procedure called 'chargeback' in the European Union or European Economic Area (EU/EEA) This procedure is another way to recover funds when a trader does not respect your consumer rights. How does it work?

ECC-Net report: Chargeback in the EU/EEA. Legislation and time limits

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This annex to the ECC-Net report "Chargeback in the EU/EEA. A solution to get your money back when a trader does not respect your information rights " describes the legislation and the time limits applicable in the EU/EEA.