Filter
New consumer rules in 2022: an overview
New consumer rules concerning the legal warranty, digital content and services, unfair practices and online marketplaces have been in effect since the beginning of this year. Please click for the latest updates.
Online reviews: can they be trusted?
How can you determine whether a web shop can be trusted? Checking online reviews is an excellent start. Unfortunately reviews can also sometimes be manipulated. Here are the good reflexes to decode them.
Holiday 2022: a summer overshadowed by flight cancellations and delays
Are flight cancellations or delays caused by strikes or shortages of airline staff jeopardising your travel plans? These are your rights!
ECC-Net Report: Commercial Warranties - Are they worth the money
As a consumer you are entitled to a two-year legal guarantee for which the responsibility rests with the seller. But sometimes a trader may offer an extra commercial warranty against payment. Are these commercial warranties worth the money? ECC-Net examined these commercial warranties down to the last detail.
Online Payments: most important rules
Online payments are now more secure than ever thanks to the mandatory use of two-factor authentication. But what exactly does this mean?
Renting a car in Europe
This brochure explains how to reserve a rental car (before you leave or on the spot), what to verify when you collect the car and when you return it. What does the contract propose? It also includes some useful tips and a hire car glossary.
Travel to and from Belgium
My flight was cancelled by COVID-19 almost twelve months ago and I am still waiting for a refund. What can I do?
Europe Day: European Consumer Centres Network recovers more than 4 million euros for consumers during COVID-19 pandemic
ECC-Net has recovered a total of over 4 million euros since the beginning of the pandemic for consumers who suffered travel cancellations or another COVID-19 related breach of their rights.
Is it safe to buy counterfeit goods?
This online brochure explains why it is not a good idea to buy counterfeit and how you can avoid buying fake products on the Internet.
