Here’s how to find the solution best suited to your problem.
Creditcard
Did you pay for your purchase by credit card? Contest the transaction with the card issuer. They may be able to refund you, subject to certain conditions.
Scam
Have you been scammed, or has the seller gone missing? Report the issue to the Economic Inspection via the Consumer Connect platform. They can take action across borders.
ECC Belgium provides legal advice and support to find an amicable solution for cross-border consumer questions or complaints. If your question or request falls within ECC Belgium’s responsibility, some information and documents will be required.
Alternative dispute resolution
These organisations can help you resolve your dispute quickly and at low cost, without going to court. Find out who they are and contact them regarding your issue with transport, online services, insurance, etc.
Legal proceedings
No success with an attempt to resolve the issue my mutual consent? In that case, you could always go to court. Check how on this page.
Bankruptcy
If the other party is declared bankrupt or goes into compulsory liquidation, you will need to take specific steps. CEC Belgium explains what you need to do to try to recover your money.
Good to know
Your efforts are only likely to succeed if the seller isn’t a scammer. Before making an online purchase, check the company’s reliability with our Webshop Check.
