Solve your problem

Creditcard

Did you pay for your purchase by credit card? Contest the transaction with the card issuer. They may be able to refund you, subject to certain conditions.

Scam

Have you been scammed, or has the seller gone missing? Report the issue to the Economic Inspection via the Consumer Connect platform. They can take action across borders.

Alternative dispute resolution

These organisations can help you resolve your dispute quickly and at low cost, without going to court. Find out who they are and contact them regarding your issue with transport, online services, insurance, etc.

Legal proceedings

No success with an attempt to resolve the issue my mutual consent? In that case, you could always go to court. Check how on this page.

Bankruptcy

If the other party is declared bankrupt or goes into compulsory liquidation, you will need to take specific steps. CEC Belgium explains what you need to do to try to recover your money.

Good to know

Your efforts are only likely to succeed if the seller isn’t a scammer. Before making an online purchase, check the company’s reliability with our Webshop Check.