European Consumer Centre Belgium

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Looking for information? Search on ECC Belgium.

WebshopCheck

Are you sure the web shop you want to buy from is trustworthy? Check it now with this tool from ECC Belgium.

Looking for legal support?

How can you submit a complaint to the ECC.

Car

Buying or renting a car abroad and driving in Europe: ECC Belgium explains what's important.

Face to face

As a consumer, you are protected by specific legislation when making a purchase in a shop/store or off-premises. Find out how.

Guarantee and warranty

Is your purchase defect? Or are you not satisfied? Find out more about legal guarantee and commercial warranties.

Misleading practices

What types of misleading practices exist? How do you recognise unfair practices? And what do you do if you become a victim? ECC Belgium has lots of tips.

Online purchases

Placing an order online? Handy, no? But beware. This can be risky. ECC Belgium explains.

Services abroad

You are abroad and you want to use your phone, pay with your credit card or need to see a doctor? Of course you can rely on various service providers all over Europe. ECC Belgium explains what you should know about.

Telephone purchases

Sales reps tempt you to buy something by phone you might later regret. So make sure you know your rights.

Travelling in Europe

You want to travel in Europe? Be well-prepared and know your rights while travelling by plane, boat or train.