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ECC-Net report: The impact of counterfeiting on online consumer rights in Europe
How does counterfeit impact online consumer rights? What are the risks of buying counterfeit on the Internet and which tips should consumers in Europe adopt to avoid unpleasant surprises by purchasing these products? With its report ECC-Net wants to empower all parties, from traders to authorities but especially consumers who shop online.
ECC-Net Report: E-commerce 2014: Part 2 - Highlights for consumers - Checklists and test yourself tool
This report from the European Consumer Centres (ECC-Net) about e-commerce is divided into two parts. Part 2 is aimed at guiding consumers in relation to consumer rights in cross-border e-commerce and increase consumer confidence in the European Internal Market.
ECC-Net Report: E-commerce 2014: Part 1 - Highlights for traders - Checklist and test yourself tool
This report from the European Consumer Centres (ECC-Net) about e-commerce is divided into two parts. Part 1 is aimed at guiding businesses in consumer legislation in relation to cross-border e-commerce and to increase the cooperation between ECC-Net and business organisations.
ECC-Net Report: Cross-border car purchases - Summary
Purchasing a car, whether it is new or second-hand, can be one of the biggest, and sometimes stressful, financial decisions consumers make. EU consumers often look to other Member States to find a particular model, for better value for money, or simply for more choice, however it can be a complicated journey. ECC-Net summarized its extensive study with practical advice.
ECC-Net Report: cross-border car purchases - Recommendations
Purchasing a car, whether it is new or second-hand, can be one of the biggest, and sometimes stressful, financial decisions consumers make. EU consumers often look to other Member States to find a particular model, for better value for money, or simply for more choice, however it can be a complicated journey. The ECC-Net formulates recommendations.
ECC-Net Report: Cross-border car purchases
Purchasing a car, whether it is new or second-hand, can be one of the biggest, and sometimes stressful, financial decisions consumers make. EU consumers often look to other Member States to find a particular model, for better value for money, or simply for more choice, however it can be a complicated journey. In an effort to provide a comprehensive set of answers, in 2015 29 ECCs, coordinated by ECC France, carried out an extensive study into the hurdles faced by consumers when buying a car across borders.
ECC-Net report: Chargeback in the EU/EEA. Legislation and time limits
This annex to the ECC-Net report "Chargeback in the EU/EEA. A solution to get your money back when a trader does not respect your information rights " describes the legislation and the time limits applicable in the EU/EEA.
ECC-Net report: Chargeback in the EU/EEA. A solution to get your money back when a trader does not respect your information rights
This report has been issued by the European Consumer Centres Network (ECC-Net) about a procedure called 'chargeback' in the European Union or European Economic Area (EU/EEA) This procedure is another way to recover funds when a trader does not respect your consumer rights. How does it work?
ECC-Net 10 Years Anniversary Report
This anniversary report throws light on the achievements of the European Consumers Network during the past 10 years and turns the spotlights on all 30 ECC's.
Buying a car in the European Union
When shopping for a new car, you may be interested in looking at available options in other member states for a better deal. However, it is important to calculate the overall cost before deciding to buy a car abroad. Importing the car involves several administrative and logistic stages. The brochure “Buying a car in the European Union” shows you how to proceed.
